Information We Collect

We collect personal and health information to provide you with quality dental care services. The information we collect includes:

• Personal Information: Name, age, gender, address, email, phone number, date of birth
• Medical & Dental History: Past treatments, medical conditions, allergies, medications, health history
• Treatment Records: Dental examinations, X-rays, photographs, treatment plans, procedures performed
• Payment Information: Payment details, insurance information, billing records
• Website Usage: IP address, browser type, device information when visiting our website

How We Use Your Information

We use your information to provide and improve our dental care services. Specifically, we use your information to:

• Diagnose and treat dental conditions (examinations, cleanings, fillings, crowns, bridges, implants, orthodontics, Invisalign, pediatric dentistry, restorative dentistry)
• Schedule, confirm, and send appointment reminders
• Maintain accurate patient medical records as required by law
• Contact you regarding treatment, post-care instructions, and follow-up care
• Process payments and verify insurance coverage
• Ensure your safety during treatment by understanding your medical history
• Comply with legal and regulatory requirements

Information Sharing & Disclosure

We do not sell, trade, or rent your personal or medical information to third parties. We may share your information only in the following cases:

• With Your Consent: When you explicitly authorize us to share information (e.g., with insurance providers)
• For Dental Care Coordination: With dental specialists (orthodontists, oral surgeons, periodontists), laboratories for crowns/bridges, or your physician for medical conditions affecting treatment
• For Legal Reasons: When required by law, court order, or governmental request
• To Protect Safety: To prevent fraud, address security issues, or protect rights and safety of patients or public

Data Security

We take serious measures to protect your personal and health information:

• Physical Security: Patient records stored securely at our clinic with restricted access
• Digital Security: Encryption and secure systems for electronic records and website data
• Staff Training: Our team is trained on privacy practices and confidentiality requirements
• Access Controls: Only authorized staff who need information to provide care can access patient records
• Regular Reviews: We regularly review our data collection, storage, and processing practices

Your Rights

As our patient, you have the following rights regarding your personal and medical information:

• Right to Access: Examine and obtain copies of your dental health records and treatment history
• Right to Correct: Request correction of inaccurate or incomplete information in your medical records
• Right to Delete: Request deletion of your personal information (subject to legal retention requirements)
• Right to Restrict: Request restriction or objection to our processing of your information
• Right to Withdraw Consent: Withdraw consent for specific uses of your information at any time
• Data Portability: Request electronic copy of your information to transfer to another healthcare provider

Children's Privacy

Our clinic provides pediatric dentistry services for children up to 18 years of age. For minor patients:

• We collect personal and medical information from parents or legal guardians
• Parents/guardians have the right to access and manage their child's dental records
• We take special care to protect children's privacy and health information
• Consent from parents or legal guardians is required for treatment of minors

Data Retention

We retain your personal and medical information only as long as necessary to fulfill the purposes for which it was collected or as required by law. In India, medical records are typically retained for a minimum of 3 years from the last date of treatment, or longer for minor patients (until they reach 21 years of age). After the retention period expires, we securely dispose of your information.

Cookies & Website Privacy

Our website may use cookies to enhance user experience and analyze website traffic. Cookies are small data files stored on your device. You can choose to disable cookies through your browser settings, but this may affect website functionality. We do not use cookies to collect personal information without your consent.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any changes by:

• Posting the new Privacy Policy on this page
• Updating the "Effective Date" at the top of this policy
• Sending you an email notification (if we have your email address)

Your continued use of our services or continued visit to our clinic after any changes constitutes your acceptance of such changes. We encourage you to review this Privacy Policy periodically.

Contact Information